Frequently Asked Questions CameraManager 2018-06-17T17:51:44+00:00

Camera Manager Frequently Asked Questions

CameraManager Account

In order to change your password, please follow the steps below:

1) Log into the CameraManager portal.

2) In the middle of the screen you see Your dashboard | Account settings. Click on ‘Account settings‘.

3) On the Account settings page you can change your current password into a personalized one. To save the changes, click on update.

Using the installed computer application or the online Java application:

1) Log into the CameraManager portal.

2) In the dashboard click on ‘Account Settings‘ to open your personal details and settings.

3) Select in the dropdown menu at ‘Language’ in which language you want to use the application. Click ‘Save Changes’.

4) Go back to ‘Your Dashboard’ and start the application. The application is now shown in the chosen language.

Using the app on a smartphone or tablet:

Mobile apps automatically open in the language that the operating system on a smartphone or tablet is set to. To change the language of the Cameramanager app on a smartphone or tablet, you need to change the language of your operating system

Note: We are constantly improving our app and adding new languages. If the language of your choice is not supported, the app will be shown in English.

In order to change your account settings, please follow the steps below:

1) Log into the CameraManager portal. Fill in your log-in details and click the Start button.

2) In the middle of the screen you see Your dashboard | Account settings. Click on ‘Account settings‘.

3) On the Account settings page you can manage your account settings, such as your password and email address. To save any changes, click on ‘Save Changes’.

It is possible to add several subusers to your account. In this way they can login to the desktop
application using their own credentials. The super user can assign rights the subusers.

How to add a subuser?

1. Click the Settings tab at the top of the live view screen.

2. Click Users, followed by Add new user.

3. Fill in the fields and press Save.

A new user has no rights and does not have access to any cameras. The super user should set this
settings manually.

Yes, you can upgrade or downgrade your subscription right from your CameraManager dashboard. If you upgrade (total costs per month are higher), your new plan will be directly available. The start date of your trail will be changed into the date of upgrading. If you downgrade (total costs per month are lower), your new plan will become available at the start of the next billing period.

1. Log into the CameraManager portal.

2. In the middle of the screen you see Your dashboard | Account settings. Click on ‘Account settings‘. In the bottom right corner, press ‘Stop account’.

3. Upon receipt of your cancellation we will verify if your termination falls within theprescribed minimum notice period of 30 days before contract end date. If the 30 day notice period has expired we will apply the next possible termination date.

We would like to advise to always keep copies of post and email terminations including date and time stamp in your records for your own administration.

We will renew your subscription automatically. This renewal does not depend on the type of your subscription. You can keep on using the application without any interruptions.

CameraManager Mobile Apps

We offer apps for both Android and iOS. You can download the apps in the App Store and Google Play Store.

Android: https://play.google.com/store/apps/details?id=com.cameramanagerlite.android
iOS: https://itunes.apple.com/nl/app/cameramanager/id494830893?mt=8.

Mobile apps automatically open in the language that the operating system on a smartphone or tablet is set to. To change the language of the CameraManager app on a smartphone or mobile, you need to change the language of your operating system.

In order to reset your password, please follow the steps below.

1. After opening the app, click on ‘Trouble logging in‘.
2. Enter your account email address in order to receive an email to reset your password and click on ‘send‘.

Please follow the steps below, to add a camera to the application using Plug & Play.

1. Open the app on your mobile device and login. If you have troubles logging in, please follow the steps at this question .
2. Click on the menu icon in the left upper corner.
3. Click on Settings in the app menu.
4. A new window appears. Click Add camera.
5. Choose Start wizard
6. Select the camera that you want to add and click Add camera.  
7. Check if all camera details are correct and click Proceed.
8. If desired, give the camera a name and add a location to it. Next, enable the PnP (Plug & Play) button and click on Add camera.
9. The camera is now added to the application. Select Watch live screen, to watch the live images of the camera. Select Add another camera, if you would like to add another camera, select Close wizard to close the installation wizard. Select Configure wireless connection, if you would like to connect the camera to the WiFI.

This issue can have different causes. Please try every solution – if, after trying a solution, the problem isn’t fixed, try the next solution. Go on until the problem is fixed.

Make sure your device has the latest update of either Android or iOS and that you are running the latest version of the Cameramanager application.

Issue
The application is requesting to re-log every time the application has been shut down.

Solution 1
Restart your mobile device.

Apple: 
Press down the Lock button and wait until ‘> slide to power off‘ shows up. Slide to power off your device. To restart it, connect the power cable or press down the Lockbutton until it starts up.

Android:
Press down the Lock button and click Power off. To restart the device, press down the Lock button until it starts up.

Solution 2
Delete and reinstall the application.

Apple:
Delete:
Press on the App icon and wait until it shows a cross at the top left corner of the icon. Click the cross and confirm by pressing Delete.

Reinstall:
Go to the App Store application, search for ‘Cameramanager’ and install the application.

Android:
Delete:
Go to SettingsApps and select the application you want to remove. Then press Uninstall.

Reinstall:
Go to the Play Store application, search for ‘Cameramanager’ and install the application.

CameraManager Desktop Application

Installing via cameramanager.com/dowload:

Go to www.EagleEyeNetworks.com/product/cm-system-overview/. Download and open the installer. After opening the installer, follow the instructions on the screen. Versions are available for both Windows and Mac. The application is now available on your desktop.

Opening via Your Dashboard (figure 1):

1. Go to EagleEyeNetworks.com. At the top-right corner, click on ‘Log in to My Cameramanager’.

2. Select ‘Launch

  1. Go to https://www.een.com.
  2. Click on “Log in to my Cameramanager” on the top right of the screen.
  3. Fill out your login details into the popup screen, click “Start”.
  4. On the Dashboard screen click on “PC” in “The downloadable” section.When using Internet Explorer: at the bottom of the screen a taskbar will pop up and ask if “you want to run or save CameramanagerWIN.exe (2.05 MB) from cameramanager.com”. Click “Run”. The installation wizard will automatically open and install the Cameramanager app. Skip step 5&6.When using Mozilla Firefox: a popup screen will open and ask if “you want to save CameramanagerWin.exe” chose to save the file.
  5. A CameramanagerWin.exe file is being downloaded, either open it from your Downloads folder (This PC / Downloads / CameramanagerWIN.exe) or when using Internet Explorer: if you clicked “Save” instead of “Run” at the previous step the installation file is located in your Downloads folder.When using Google Chrome: click on the file on the download taskbar at the bottom of your web browser.When using Mozilla Firefox: on the top right of your web browser click the arrow, and open the downloaded file by clicking it.
  6. Once you’ve opened the file, the installation wizard automatically starts and will install the Cameramanager application.
  7. Once the installation is finished, the Cameramanager application will automatically start and you can log in using your Cameramanager account.

1. Connect the camera to the router. Connect the camera to your router by inserting the end of a Ethernet cable into the LAN/Ethernet port of the router (figure 1). Insert the other end of the cable into the LAN/Ethernet port of the camera.

2. Connect the camera to the mains. Connect the camera to the mains using the camera’s adapter.

3. Log in on cameramanager.com. If you are already logged in, please go directly to the fourth step. Otherwise, follow the steps in this article.

4. Download the application to your desktop. Follow the steps in this article to do so.

5. Add the camera to your account by clicking on the button ‘Add new camera’ at the bottom left corner. A pop-up window appears with the newly detected cameras in your network. Click on the auto-connect button to automatically connect a camera.

6. After connecting, you can change the name of the camera, as well as your admission password.

7.  Press ‘Finish and go live!’. Your camera is now added to your account.

In order to log in to the Cameramanager website, please follow the steps below.

1. Go to cameramanager.com. At the top-right corner, click on ‘Log in to My Cameramanager’.

2. Fill in your log-in details and click the Start button.

  1. Go to http://www.cameramanager.com
  2. Click on “Log in to my Cameramanager” on the top right of the screen.
  3. Fill out your login details into the popup screen, then click “Start”.
  4. On the Dashboard screen click on “Mac” in “The downloadable” section.When using Google Chrome: a CameramanagerMac.dmg file will automatically be downloaded. Click on the downloaded file in your web browser on the bottom of the screen or find the file in the “Downloads” folder and open it from there.When using Mozilla Firefox: chose to save the file, and click “Ok”. In the “Downloads” screen double-click the CameramanagerMac.dmg fileWhen using Safari: open the downloaded file from the “Downloads” folder in Finder or click the arrow on the top right of your web browser and double-click the CameramanagerMac.dmg file.
  5. Right-click the Cameramanager application icon in the folder that pops up and click “Open”. Your Mac will show a message that the “CameranagerMac Installer is from an unidentified developer. Are you sure you want to open it”.If you have set your “Privacy and Security” settings for opening applications differently, your Mac might show another message. Click “Open” and the Cameramanager application will install and start automatically.
  6. Click “Open” to open the Cameramanager application.
  7. Once you’ve opened the file, the installation wizard automatically starts and will install the Cameramanager application.
  8. Once the installation is finished, the Cameramanager application wil automatically start and you can log in using your Cameramanager account.

1. Add the camera to your account. If you have trouble doing so, please follow the steps in this article.

2.  Click ‘Configure wireless connection’ in the pop-up window of the installation wizard.

3.   A new pop-up window opens. Some fields will be prefilled. Modify the fields by typing in the name of the Wi-Fi network (SSID), the communication mode, the type of encryption (WEP, WPA, WPA2, etc.) and the password. Click ‘Save‘.

4. Remove the Ethernet cable when the wizard indicates that you should do so. The camera now switches automatically to the connection via the Wi-Fi network.

In Live Viewer, you can view in real time what the camera is recording.

The main screen of Live Viewer displays an overview of the cameras in your account, in the left-hand column. The right-hand field shows the live images from the selected cameras. To view a camera, drag the camera to the middle of the Live View. If Live View is set to ‘Single view’, you can view one camera in the viewer. Select ‘Multi view’ to view multiple cameras simultaneously.

After selecting a camera, functions are displayed to control the camera (figure 2). At the top left, you see the name of the opened camera, the number of frames per secondthat are being displayed and the bandwidth that the camera is currently using. You can control the camera using the arrows in the screen: move the camera up and down, left to right and zoom in and out. After opening a camera in Live View, you can also open presets and take snapshots of what the camera shows.

In order to change the settings for any specific camera, please follow the steps below.

1. Click the ‘Settings’ tab on the top left corner of the application.

2. Click ‘Cameras’ and click on the camera of which you would like to change the settings.

You can only set the audio function in the downloadable computer application or online Java application.

Live audio: You can use the audio function directly in live view. Drag the camera into live view and press the right mouse button. A small menu will appear. Press the audio button for live audio. You can also manage the volume of the sound in this menu.

Record audio: If you want to record sound, you can manage this at ‘camera settings’. Go to ‘Settings’ tab and select the camera from the list. Select ‘footage settings’ and select the checkbox “Record sound”. Press save.

Go to ‘Settings’ and select the camera of which you want to change the settings. Go to ‘Footage settings’ to change the compression type, resolution and frames per second (FPS).

You activate the motion, sound, or infrared sensors on your camera in the installable or online Java application.

1. Go to ‘Settings’;
2. Click on ‘Cameras’ in the upper right corner;
3. Select the camera of which you would like to change the motion-, sound-, and/or infrared detection settings;
4. Go to ‘Schedule & notifications’;
5. Click with the left mouse button on the timeline at CLVR, motion detection, sound detection or infrared detection.
6. With the mouse button pressed, drag the cursor over the desired time interval. Where the timeline becomes yellow, the interval is set;
7. Click on ‘Save’

Turn off notifications for all mobile devices

To turn off notifications for all mobile devices, you need to turn off notifications in the installed computer application or the online Java application.

  • Go to ‘Settings’;
  • In the top right click on ‘Cameras’;
  • Select the camera for which you want to configure the settings for motion detection.
  • Go to ‘Scheduling and Triggering’;
  • Click with the left mouse button on the time interval at the option ‘push notification’;
  • With the mouse button pressed, drag the cursor over the time interval that you want to remove. The yellow color of the timeline will now disappear;
  • Click on ‘Save’.

Turn off notifications for a specific mobile device

If you want to turn off notifications on a specific mobile device, you need to configure the settings on the mobile device itself.

  • Open the Cameramanager app on the mobile device
  • Go the ‘Settings’;
  • Go to ‘General & notifications’;
  • At ‘How to notify you?’, click on push notification ‘off’;
  • Press ‘Save’.

With bit rate control you can easily restrict the amount of bandwidth used by your camera. If you have many devices on your network, or you simply do not have a lot of bandwidth to begin with, you can restrict your camera bandwidth between ⅛ and 2 Mb/s.

To use bandwidth control:

  • Go to ‘Settings
  • Select the camera for which you want to manage the bandwidth
  • Go to ‘Footage settings’
  • Underneath the preview screen, click on the beam to set a maximum bandwidth. Choose between 1/8 and 2 Mb/s.

CameraManager Cameras

The Camera Cloud Camera / Panasonic K-EP104LWE & Cameramanager go! / BL-VT164W can be used both wired and wireless. When adding the camera to your account, you connect the camera to your router via the supplied Ethernet cable. If desired leave the Ethernet cable in the router for a wired connection. Or follow the wireless setup, to use the camera via a wireless connection.

Cameramanager 360° / the Panasonic WV-SF438 only works via an Ethernet connection. Wi-Fi is not supported by Cameramanager 360° / the Panasonic WV-SF438.

The Panasonic K-EP104LWE & BL-VT164W support the following network encryptions:

  • WEP method: 64bit/128bit: Encryption is performed with 64 or 128 bit WEP method. We strongly recommend not to use WEP, since this encryption method can be hacked within a few minutes.
  • WPA-PSK (TKIP): TKIP is used to perform encryption. Because TKIP updates the encryption key at set intervals, it has stronger encryption than WEP.
  • WPA-PSK (AES): AES is used to perform encryption. Because AES updates the encryption key at set intervals, it has stronger encryption than WEP. Because WPA-PSK (AES) processes encryption at hardware level, it is able to contain speed losses better than when compared to WPA-PSK (TKIP), but it can only connect to devices that support it.
  • WPA-PSK (TKIP/AES): WPA-PSK (TKIP) or WPA-PSK (AES) is automatically selected according to the encryption method used by the wireless router.
  • WPA2-PSK (TKIP): This method has stronger encryption than WEP and WPA.
  • WPA2-PSK (AES): This method has stronger encryption than WEP and WPA. Because WPA2-PSK (AES) processes encryption at hardware level, it is able to contain speed losses better than when compared to WPA2-PSK (TKIP), but it can only connect to devices that support it.
  • WPA2-PSK (TKIP/AES): WPA2-PSK (TKIP) or WPA2-PSK (AES) is automatically selected according to the encryption method used by the wireless router.
  • WPA/WPA2-mixedmode PSK: A combination of WPA-PSK (TKIP) or WPA-PSK (AES), or WPA2-PSK (TKIP) or WPA2-PSK (AES) is automatically selected according to the encryption method used by the wireless router.
  • No encryption: Data transmission between the wireless router and camera is not encrypted.
  • Default: No encryption

If you want your camera to be professionally installed, please contact your point of sales. They will get you in contact with the nearest installation company.

The Cameramanager Cloud Camera / Panasonic K-EP104LWE & Cameramanager go! / BL-VT164W support 802.11n/b/g WiFi networks

The following steps only work after you have connected the camera via a wired connection. When you haven’t connected the camera via a wired connection, go to the question ‘How do I add a camera to the Cameramanager application?’.

1. Go to ‘Settings’ in the application and select the camera from the list on the left side;
2.  Click on ‘Wireless settings’. Some fields will be prefilled. Modify the fields by typing in the name of the Wi-Fi network (SSID), the communication mode, the type of encryption (WEP, WPA, WPA2, etc.) and the password. Click ‘Save’.

4. Remove the Ethernet cable when the application indicates that you should do so. The camera now switches automatically to the connection via the Wi-Fi network.

Note: if the SSID or password is entered incorrectly, the camera light will not turn green, one minute after removal of the LAN / Ethernet cable. When this happens, disconnect the camera from the power supply. Reconnect the camera with the LAN / Ethernet cable and power supply and fill in the details for WiFi again.

The laws concerning video surveillance differ from country to country. In general you need to notify people that camera surveillance is present at the premises. If you want more information regarding local laws and regulations regarding camera surveillance, please contact your local law enforcement agency

To initialize the network settings (reset to factory default), keep the camera connected to the power cable (it doesn’t matter if the camera is connected with the LAN cable or not). Then keep the reset button pressed until both lights on the camera are off. You can find the reset button at the bottom left of the back of the camera. Now your Cloud Camera is reset to factory defaults.

Couldn’t find your answer?

Send an email to support@CameraManager.com we’ll get back to you as soon as possible.

+31 (0)20 26 10 460 
Business days
9:00 AM – 5:30 PM (Central European Time)