Customer Care Representative
Overview:
Eagle Eye Networks is currently searching for a Full Time Customer Care Representative for our Austin, Texas headquarters. This individual provides positive, courteous and prompt customer service in handling customer requests and inquiries to include: order entry, account and billing inquiries, and troubleshooting various customer requests.
About Eagle Eye Networks:
Eagle Eye Networks is a cloud-based video management company. The Eagle Eye Security Camera VMS has been purpose-built for the cloud and provides unsurpassed security, redundancy, and reliability while allowing partners and customers the use of a wide variety of IP and analog cameras. Eagle Eye’s cloud is ideal for end-users and resellers requiring single sign-on access to live, recorded or event-based video across multiple locations. The Eagle Eye VMS has strong APIs for the secure integration of third-party systems.
Responsibilities include:
- Answer inbound calls and direct to relevant internal departments
- Enter and process all inbound customer quotes and orders
- Assist in resolution with basic billing and customer account questions
- Oversee and track RMA activity
- Liaison with shipping department to track customer shipment issues
- Assist in CRM input to ensure accurate and detailed activity
- Provide professional support to sales, operations staff, and other internal departments as needed
- Participate in departmental meetings on a regular basis
- Perform other duties as assigned
Desired Skills & Experience:
- High School diploma or its equivalent
- Excellent written and oral communication skills in English (Bilingual-Spanish a plus)
- Strong customer service orientation
- Proven experience in computer applications (GSuite, MS Office) and CRM Software (Zoho, Salesforce)
Job Type: Full-time
Email [email protected] to apply.