NuboCam Frequently Asked Questions

Getting Started

If applicable, unplug your Eagle Eye NuboCam. Then, lift the rubber covers and remove the screws using the provided screwdriver (see illustration below):

To install your Eagle Eye NuboCam and add it to your account start by following the three steps below:

  1. Download the Eagle Eye NuboCam App: Go to the iOS Appstore or Android Play Store, search for Eagle Eye NuboCam and download the App.
  2. Power up your Eagle Eye NuboCam: Plug the micro USB cable into the device and connect it to a power source. For maximum weather resistance [link to FAQ IP-64], make sure you insert the cable plug in place exactly as shown in the illustration.
  3. Follow the instructions in the App: Open the app and follow the on-screen instructions explaining how to connect. Note that your first set-up needs to be over Wi-Fi so the camera can connect and update it’s software. After setup you can choose to connect over the mobile network. Check below for more details on these instructions.

Want to tell your dog to get off the couch? With the built-in microphone and speaker, you can easily tell them to stop making your couch dirty. Eagle Eye NuboCam includes both a built-in microphone and speaker which allows you to communicate with your Eagle Eye NuboCam through the Eagle Eye NuboCam app.

Eagle Eye NuboCam is magnetic and can easily be installed on any metal surface. The magnet is very strong so don’t worry; your Eagle Eye NuboCam won’t fall down.

To use your Eagle Eye NuboCam outdoors, on fixed places or non-metal surfaces you can use the Eagle Eye NuboCam Mount which is magnetic too but can also be attached using a screw included in the Eagle Eye NuboCam Mount box.

The Eagle Eye NuboCam experienced extensive testing in our lab. We’ve frozen it and splashed it with water to make sure the camera is ready to be used wherever you need.

The Eagle Eye NuboCam can weather the storm outside and the freezer inside. They are sealed and protected to operate in conditions from -20ºC to +40ºC. It’s IP-64.

WEATHERPROOF
The Eagle Eye NuboCam can weather the storm outside and the freezer inside. They are sealed and protected to operate in conditions from -20ºC to +40ºC. It’s IP-64.

IMPORTANT NOTE
The Eagle Eye NuboCam adapter is not IP-64 and should therefore not be used outside. When mounting the Eagle Eye NuboCam outside, make sure the power adapter finds an indoor and dry safe spot. Make sure you also use the provided power cable, which is ip64 outdoor ready.

The Eagle Eye NuboCam is adjustable to weather conditions. When using the provided Micro USB cable and cable plug your Nubo is IP-64. Nubo is protected against water splashes from all directions, but limited ingress is permitted. However Nubo cannot swim and should not be put completely under water.

When using the provided Micro USB cable and cable plug, your Eagle Eye NuboCam is IP-64. Nubo is protected against water splashes from all directions, but limited ingress is permitted. However, Eagle Eye NuboCam cannot swim and should not be put completely under water.

IMPORTANT NOTE
The Eagle Eye NuboCam adapter is not IP-64 and should therefore not be used outside. When mounting the Eagle Eye NuboCam outside, make sure the power adapter finds an indoor and dry safe spot. Make sure you also use the provided power cable, which is ip64 outdoor ready.

To make the Eagle Eye NuboCam ready for outdoor usage, you have to use the provided cable and cable plug: the gray nifty thing you found in the box. Simply put the cable through the plug and push the plug in the specially designed bottom of the Eagle Eye NuboCam. Now it’s ready to go outside!

Eagle Eye NuboCam’s safety guidelines can be found through this link:
https://www.nubocam.com/products/safety

Your NuboCam is powered with a Micro USB cable. Only with the official NuboCam cable and plug the NuboCam is IP-64 ready. The Nubo adapter is not IP-64 and should therefore not be used outside. If you use other cables we cannot guaranty that your NuboCam is IP-64. Moisture can enter when using unofficial cables.

The Eagle Eye NuboCam box comes with everything you need to get started. View the complete list below the picture.

  • Eagle Eye NuboCam
  • 1.5 meter Micro USB cable
  • Cable Plug (for using your Eagle Eye NuboCam outdoors)
  • Quickstart Guide
  • Screwdriver
  • SIM card
  • 5v USB power charger, including UK and European plug

The Eagle Eye NuboCam is smart, it remembers your Wi-Fi networks and automatically switches to Wi-Fi. Your data usage is saved and your image quality becomes 1080p Full HD. You can easily add multiple Wi-Fi networks to your NuboCam with the mobile app.

Make sure your NuboCam is positioned so it has clear view and within range of what you want to monitor. Do not place the NuboCam behind windows – and of course – make sure the NubCam is connected through either 4G or Wi-Fi. If so: you’re good to go!ace my NuboCam to get the most out of it?

Technical FAQs

Instead of using our Vodafone SIM card, you can now opt to use your own! (tip: having troubles? check the tips & tricks at the end of this article)

Follow these 4 steps below:

  1. Insert your SIM Remove the panel of your Eagle Eye NuboCam by lifting the rubber covers and removing the screws using the provided screwdriver. Take the preinstalled sim card out of the right slot (see illustration) and replace it with your own SIM. Put the panel back and secure it with screws.

  1. Replug and restart the NuboCam and open the app: Plug the micro USB cable into the device and connect it to a power source. For maximum weather resistance, make sure you insert the cable plug in place exactly as shown in the illustration.

  1. Follow the instructions in the app: Open the app and follow the on-screen instructions explaining how to connect. Note that your first setup needs to be over Wi-Fi so the camera can connect and update its software. After setup, you can choose to connect via the mobile network.

  1. Install SIM: The app will detect that you inserted a non-Nubo SIM and will ask if you really want to use it. Select Yes and wait for the app to read out your carrier details from the SIM. Make sure the app detected the right carrier and continue. (If not please check our APN Guidelines below).

Follow these 3 steps

  1. Replace SIM: First, unplug your Eagle Eye NuboCam. To take out the inserted SIM, remove the panel of your Eagle Eye NuboCam by lifting the rubber covers and removing the screws using the provided screwdriver. Take the SIM card out of the right slot (see illustration) and replace it with your own SIM. Put the panel back and secure it with the screws.

  1. Replug and restart the NuboCam and open the app: Wait until the app detects the new SIM.

  1. Install SIM: The app will detect that you inserted a non-Nubo SIM and will ask if you really want to use it. Select Yes and wait for the app to read out your carrier details from the SIM. Make sure the app detected the right carrier and continue. (If not please check our APN Guidelines below).

DONE! Now you can go for the Basic (cloud only) subscription. 🙂

Please configure the settings manually or contact your carrier for the right settings. Don’t worry, most carriers provide the right information about their APN settings on their website. A simple Google search for “APN Settings [name of your network provider]” usually really helps.

Eagle Eye NuboCam’s power consumption is 1.2A on average usage when the camera is powered on, connected to either 4G or Wi-Fi and is continuously checking motion.

Actual power usage depends on factors like light (day/night mode), storage location (cloud only or cloud and SD card), 4G/Wi-Fi coverage (less coverage means more power), the amount of motion the camera detects (more motion, more power) and the complexity of the image being captured (the more detail, the more power). So a garage with the lights turned on and minor movements take a lot less power than a tree with leaves (lots of detail) or a street in the night with a lot of moving objects.

Motion detection won’t work through windows. The PIR sensor works with heat detection; this is not possible through windows. Place your Eagle Eye NuboCam outside the window for optimal image quality.

IR won’t work through windows. The IR sensor reflects in the window, which causes Eagle Eye NuboCam to get blinded. Please place your Eagle Eye NuboCam outside the window for optimal image quality.

Yes, the Eagle Eye NuboCam can weather the storm outside and the freezer inside. They are sealed and protected to operate in conditions from -20ºC to +40ºC. It’s IP-64.

The Eagle Eye NuboCam supports micro (3FF) SIM cards. The SIM card dimensions should be 15mm x 12mm x 0.76mm. Whenever your (own) micro SIM card is differently sized, we advise you to contact your carrier for a SIM card that matches our specifications as SIM cards with a different dimension can lead to bad performance.

NuboCam App

The Nubo Cam app can be used for setting up, live viewing, playing back your recorded events, alerts you when something is happening and much more!

This feature makes sure you learn instantly what’s happening without the need to open the Eagle Eye NuboCam App. Every push notification you’ll get on your smartphone comes with a snapshot of the Event that’s being captured. Within a few seconds, you’ll know if you need to act quick or if you can take your time before checking the Eagle Eye NuboCam App.

Besides the snapshot two action buttons are added to the Rich Push notifications:

  • Disarm
  • Turn off notifications

By using these button you can quickly Disarm or Turn off the notifications of your Eagle Eye NuboCam without opening the app. This is very useful when using your smartwatch!

Eagle Eye NuboCam uses detections to trigger events and only starts recording or notifies you when something is really happening. We like to call this “Event-based recording”. It’s the perfect way to spend mobile data economically. Eagle Eye NuboCam supports both Motion Detection and Sound Detection and they are both enabled by default.

Eagle Eye NuboCam has its own motion sensor and detects motion in a glance. Eagle Eye NuboCam uses a PIR motion sensor that detects the IR light radiated from objects. This way Eagle Eye NuboCam always ‘sees’ when something’s up.

Besides motion detection, Eagle Eye NuboCam also supports Sound Detection. When Eagle Eye NuboCam detects a sound it will start a recording and send you a push notification. This is very useful when you use you Eagle Eye NuboCam for baby monitoring and will only trigger when sound is detected.

You can turn off each detection individually to better fit your needs. At least one detection should always be on, otherwise, your Eagle Eye NuboCam will not detect anything. Don’t want any detections? Just put your Eagle Eye NuboCam on Disarmed.

The sound sensitivity is used for triggering the sound detection. When the sensitivity is set to low, less sound is needed and events are triggered sooner. When the sensitivity is set to high, a higher amount of sound is needed or you have to scream louder to trigger an event.

The standard sensitivity level is set to 25% and you can easily adjust this in the detection settings. To make life easier for you, we created a sound indicator to measure the current level of sound that your Eagle Eye NuboCam is detecting. Use the slider to choose the perfect sensitivity for your specific needs. Finally, there are three icons to show an indication of the amount of sound that is related to whispering, talking and screaming.

Please note

Make sure your microphone is turned on. Sound detection is unavailable when the microphone of your Eagle Eye NuboCam is turned off.

Just download the app from the app store and press get started. We will guide you through the process.

With the Eagle Eye NuboCam App, you can easily monitor your belongings in real time. Just open the app, select your camera in the Dashboard and you are ready to view your Eagle Eye NuboCam live. Every 30 seconds of live view over the mobile network is charged as 1 Mobile Event. Which means the number of minutes you can view live over the mobile network depends on your Eagle Eye NuboCam Connect subscription.

Yes, you can login with multiple devices at the same time with the same account.

All the events that are detected by your Eagle Eye NuboCam are stored in the Activity Feed of the NuboCam app. For each event a snapshot is shown and the recording is opened by clicking on the snapshot.

The activity feed shows all the activity your NuboCam detects, such as event recordings and camera updates and changes.

When your Eagle Eye NuboCam is Armed it will start an event recording and notify you when it detects motion. Want to save your data bundle? Just put your NuboCam on Disarmed and only live viewing will be available.

Want to store your events directly on your phone? With the Eagle Eye NuboCam app you can download and Share your favorite events to your preferred platforms of social media with the tap of a button.

Want to save your data bundle and use your Eagle Eye NuboCam on Wi-Fi? In the Eagle Eye NuboCam settings you can easily switch between Wi-Fi and 4G. Go to your Eagle Eye NuboCam’s settings -> WI-FI -> slide to on.

You can add as many Eagle Eye NuboCams as you like.

When using the mobile app on your personal smartphone, data is used for live streaming and events playback. Exact usage depends on the quality settings of your Eagle Eye NuboCam (1080p over WI-Fi or 720p over 4G). When your NuboCam is set to maximum quality between 15 and 20 mb will be used for playback cloud recordings or 1 minute of live streaming video. For exporting or playing back of high quality recordings on your SD card we recommend to do this only when your phone is on Wi-Fi.

Want to tell your dog to get off the couch? With the built-in microphone and speaker, you can easily tell them to stop making your couch dirty. Eagle Eye NuboCam includes both a built-in microphone and speaker which allows you to communicate with your Eagle Eye NuboCam through the Eagle Eye NuboCam app.

NuboCam Privacy & Data Protection

You are the owner of all your Nubo footage. You can learn more on this in our NuboCam Privacy and Data Processing Statement. You can find this via:  https://www.nubocam.com/terms

We understand that data storage and privacy are important things for our users. And of course, this is important for us as well. To make sure your data is safely stored we use local servers. You can read all about this in our Nubo Privacy and Data Processing Statement. You can find this via: https://www.nubocam.com/terms

NuboCam Troubleshooting

You are the owner of all your Nubo footage. You can learn more on this in our NuboCam Privacy and Data Processing Statement. You can find this via:  https://www.nubocam.com/terms

We understand that data storage and privacy are important things for our users. And of course, this is important for us as well. To make sure your data is safely stored we use local servers. You can read all about this in our Nubo Privacy and Data Processing Statement. You can find this via: https://www.nubocam.com/terms