24/7 technical support: Your always-on ally in video surveillance

Nobody likes being on hold to get a question answered. Listening to a recording to determine which button to click to access the next menu and reach the person who can actually help you. In the world of customer support, it’s a common problem. But when you’re having trouble with your surveillance system, it isn’t just an inconvenience; it can be a critical security vulnerability. 

That’s why at Eagle Eye Networks, we understand that reliable technical support is just as important as the advanced features of our cloud video management system. We’re proud to offer 24/7 technical support, ensuring that no matter when an issue arises, you have a knowledgeable and dedicated team ready to assist.

Our amazing Customer Success team works closely with all our resellers to thoroughly train them on our products, ensuring they can get you onboarded and up and running as quickly as possible. But if you need a second layer of support, Eagle Eye Networks provides 24/7 technical support.

Why 24/7 support matters

The nature of security means that problems don’t adhere to a 9-to-5 schedule. A camera might go offline in the middle of the night, an integration might encounter an issue on a weekend, or a critical question might arise during a holiday. In these moments, waiting until business hours can be costly, both in terms of security and potential business disruption. Our round-the-clock support means:

• Immediate resolution: Get help precisely when you need it, minimizing downtime and quickly restoring your system’s full functionality.
• Enhanced security posture: Any security system is only as good as its operational status. With immediate support, you can maintain a robust and continuous surveillance posture.
• Global reach: For our international customers, time zones are no barrier. Our global support team ensures that assistance is always available, regardless of your location.
• Peace of mind: Knowing that expert help is always just a call or click away provides invaluable peace of mind, allowing you to focus on your core business.

Our support team: Experts at your service

Our technical support team isn’t just a call center; they are highly trained experts in the Eagle Eye Cloud VMS platform and associated hardware. They possess a deep understanding of networking, video analytics, integrations, and the nuances of cloud-based surveillance. When you connect with our support team, you can expect:

• Prompt and professional assistance: Our team is dedicated to providing efficient and courteous service.
• Troubleshooting expertise: From basic connectivity issues to complex configuration challenges, our technicians are equipped to diagnose and resolve a wide range of technical problems.
• Guidance and best practices: Beyond fixing immediate issues, our support team can offer valuable advice on optimizing your system and implementing best practices for your specific security needs.
• Multi-channel access: Reach our support team through multiple convenient channels, including phone, email, the Help Center in the Cloud VMS, and a dedicated support portal, ensuring you can connect in the way that works best for you.

Committed to your success

At Eagle Eye Networks, we view technical support as an integral part of the overall customer experience. We are committed to ensuring that our customers get the most out of their video surveillance solutions. Our 24/7 technical support is a testament to this commitment, providing a reliable safety net that keeps your security operations running smoothly, day or night, year-round.

When you choose Eagle Eye Networks, you’re not just getting a leading-edge cloud video surveillance system; you’re gaining a partner dedicated to your continuous operational success.

Stacy Crain

Stacy Crain is a Senior Technical Writer at Eagle Eye Networks with over 20 years of experience in technical documentation and scientific communication.