Eagle Eye Networks won the inaugural 2021 SSI Supplier Stellar Service Award for Technical Support.
Eagle Eye Networks CEO Dean Drako shared with Security Sales & Integration more about Eagle Eye Networks commitment to customer support:
At Eagle Eye Networks, we are committed to supporting our customers with courteous, professional and personal service. We don’t have call queues or phone trees. When a customer calls they get a live person, a highly trained technician who takes as much time as necessary to resolve problems, answer questions and provide education to our customers. Instead of relying on call scripts, we provide high level and ongoing education for our techs. They’re not only experts on our system, they’re also knowledgeable about networking, and the requirements for thousands of cameras the Eagle Eye Cloud VMS supports. Lastly, we create and maintain a positive culture and supportive environment for our tech support team members.
-Dean Drako, Eagle Eye Networks CEO
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