We received an alert that our equipment had lost connection to the internet. As soon as got the alert we also got the preview image for the second it was installed. We are always sending the low resolution preview stream to the cloud. The high resolution, full-framerate video comes up as bandwidth is available. This is critical to diagnosing what happened.
In this case we have a pretty good idea what happened.
and here is video of our camera being knocked off the ceiling.
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