Smarter retail security with Eagle Eye Networks and Lightspeed POS

Retailers and store managers today have a lot to manage. Between day-to-day operations, managing staff, and keeping up with customer expectations, it can be hard to keep a close eye on every register and transaction — especially when your technology systems don’t talk to each other.

That’s where the integration between Eagle Eye Networks and Lightspeed POS comes in. It’s built to make life easier for retail teams by merging the gap between video and point-of-sale data with a unified, intuitive interface. And it’s a perfect illustration of how Eagle Eye’s open API helps domain specialists like Lightspeed put specialized solutions in more customers’ hands.

The problem with disconnected POS systems

When a refund looks suspicious or a cash drawer comes up short, the last thing you want to do is spend time jumping between platforms and interfaces trying to figure out what happened. And yet most retailers today do use separate systems for video and POS, which makes audits slow and investigations frustrating.

If you manage more than one location, staying on top of things such as inventory counts and  uneven registers gets even harder.

One pane of glass: POS meets video

The Eagle Eye Cloud VMS and Lightspeed POS integration links every POS transaction to a corresponding video clip — instantly, automatically, and without needing new hardware.

Each sale, void, return, or discount appears alongside secure, time-matched footage from any camera in your store. 

Transactions can be sorted using many different factors, making it easy to flag, investigate, and act:

• Amount
• Date
• Type (sale, return, void, etc.)
• Discount level

Then you can pull up the video linked to that transaction in the same interface. No switching systems and no second-guessing.

Example use case: Catching fraud without the chase

Let’s say your daily reports flag a $1,000 refund processed at 8:23 PM. Instead of scrubbing through hours of footage or checking in with every team member who was on shift, you can filter by transaction type and time, then immediately review the video of that specific refund.

If something’s off, you can:

• Flag it for later review.
• Share the clip with law enforcement or HR.
• Save the footage to your archive.
  

All from the same interface, no switching between different systems.

Built for modern retail

With the Lightspeed integration to Eagle Eye Networks, retailers gain:

• Easy auditing: Instant access to footage for any transaction.
• Simplified loss prevention: Quick sorting to identify suspicious activity.
• Smarter workflows: The ability to flag, save, and share transactions.
• Centralized management: Manage all your stores in one view.
• Cost efficiency: Use your existing cameras.
• Continuous improvements: Benefit from automatic cloud updates without replacing hardware.

Real-world impact

The Eagle Eye and Lightspeed integration works for many types of retail, from independent boutiques to large multi-location operations. By linking every transaction to video, stores can reduce shrinkage and catch refund abuse before it becomes a pattern. Managers can use concrete examples from their own stores to train staff, review incidents more quickly, and keep clear records for audits. 

For example, a boutique owner who notices frequent end-of-day imbalances can pull up video tied to the register and see exactly what happened. Regional managers gain clearer visibility across all their stores, making it easier to verify issues, resolve them quickly, and spend more time focusing on customers.

Ready to get started?

Are you an existing Eagle Eye Reseller interested in learning more? [Click here]

Are you a Retailer or Business Owner looking for smarter ways to connect video with POS data? [Click here]

Miranda Robertson

Miranda specializes in partner marketing at Eagle Eye, collaborating with partners to build campaigns that drive growth and success. With a background in sales and corporate communications, she is passionate about connecting people through stories and experiences.