AI-informed human response: Meet Eagle Eye Remote Video Monitoring

We’re thrilled to say that Eagle Eye Remote Video Monitoring is officially launched, bringing an essential human layer to AI-powered surveillance for organizations everywhere, whether they’re looking for 24-hour monitoring, off-hours site watch, or extra attention during hectic business hours.

The perfect fusion: AI to filter, humans to act

The core challenge of traditional video monitoring is the human factor. A person staring at a bank of screens, waiting for an incident, is expensive and prone to fatigue. As we explained a few weeks ago, AI helps solve the fatigue problem of remote monitoring by filtering out non-critical events like motion from wind or animals — and by watching tirelessly, 24/7.

The new Eagle Eye Remote Video Monitoring service takes this intelligence one step further. Our solution securely transmits incident video streams via the Eagle Eye Cloud VMS so customers can tap into the power of human observation without needing to spec out and pay for a monitoring service. Instead, remote viewing can be transparently added to an existing Eagle Eye Cloud VMS deployment.

 Here’s how the process delivers a truly effective video monitoring service:

1. AI detection: Eagle Eye’s advanced analytics are constantly at work, filtering out the noise and tagging only detected events that matter. Because the bulk of alerts detected by things like motion sensors turn out to be unimportant, this is a radical improvement. 
2. Human evaluation: Trained monitoring center professionals receive only the actionable video — not the constant noise — ensuring they are alerted to activity that truly requires human intelligence to evaluate and respond. This allows them to further eliminate false alarms and determine if an ongoing threat exists.
3. Proactive response: The monitoring professional then executes an immediate, human-driven action based on customized escalation plans.

Key advantages of Eagle Eye Remote Video Monitoring

Remote video monitoring isn’t just a service; it’s a strategic upgrade that enables smarter, faster, and more affordable security operations.

• Proactively deter crime: Remote Video Monitoring enables intervention while activity is merely suspicious — that is, before damage occurs. This includes using two-directional audio for live talk-downs and triggering alarms to stop theft, vandalism, and trespassing.
• Reduced security costs: The service is designed to augment or replace expensive on-site guard services, offering a more effective and affordable security solution.
• Unmatched integration and flexibility: The solution is designed for seamless deployment. Like the Eagle Eye Cloud VMS itself, Remote Video Monitoring is camera-agnostic. It works with your existing surveillance cameras and does not require the purchase of any additional equipment.
• Affordable, predictable pricing: Unlike services that hit you with surprise fees, Eagle Eye Remote Video Monitoring features an affordable, predictable fixed monthly fee per camera, with no surprise « per-event » charges.
• Faster and higher-priority response: By providing video verification of a crime in progress, our professionals can ensure law enforcement receives verified intelligence, often leading to higher-priority dispatch.
• Customizable protocols: Monitoring is guided by escalation plans that align with your organization’s Standard Operating Procedures (SOPs), ensuring the right action is taken every time for specific situations.

From educational institutions and corporate offices to critical infrastructure and retail environments, Eagle Eye Remote Video Monitoring delivers the next level of security, enabling faster reactions and better protection without compromising safety or budget.

Ready to see the future of proactive security?

Eagle Eye Remote Video Monitoring combines the best of cloud video, AI-powered analytics, and human intelligence. Learn more about how you can stop crime before it starts and upgrade your existing security infrastructure.

Timothy Lord

Timothy Lord has witnessed and written about IT security trends and the ongoing evolution of SaaS for more than 25 years.