Cloud is No Longer a Future Business Goal, It’s an Immediate Business Need

work from home video surveillance

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The current COVID-19 pandemic has illuminated the need to accelerate the shift to the cloud, leading to a noticeable increase in the demand for cloud-based video surveillance systems. At Eagle Eye Networks, we’ve identified several trends driving the shift from on-site video surveillance systems to cloud video surveillance solutions.

Why Business Owners are Adjusting the Playbook

Switching to remote work has presented many new challenges for business owners and operators, highlighting unexpected areas where technology improvements were necessary to continue business as usual. To compensate for the inability to physically be on-site, many turned to their video surveillance systems to remotely manage and view their business. This presented the following challenges:

  1. Poor image quality on mobile applications due to servers being overloaded by the number of users attempting to view video remotely. On-site DVR or NVR systems are designed to be viewed on-site and run on a desktop application. A shift from a handful of users viewing video remotely, to all users viewing remotely, can cause issues that affect an entire system of users.
  2. Feature loss when transitioning from desktop to mobile client leaving customers without crucial features. Features like maps, reporting, API partner integrations, and analytics are oftentimes not translated to the mobile application with traditional systems. The Eagle Eye Cloud VMS was designed with the mobile user in mind, with the same features regardless of the device you are viewing from.
  3. Cybersecurity concerns when viewing video remote due to open port forwarding. Traditional systems require port forwarding to grant users remote access to their video surveillance systems, leaving the system vulnerable. Comparatively, cloud-based solutions, like the Eagle Eye Cloud VMS, only allow outbound connections and offer end-to-end data encryption during transmission and at rest.

Customer Success Story

The Eagle Eye Cloud VMS gave us significant peace of mind during the pandemic. With the Eagle Eye Cloud VMS mobile application, we were able to seamlessly switch between 1,800 cameras and 115 United Planet Fitness locations with no disruption.

The analytics in the application, such as People Counting and Intrusion Detection, were also crucial for us during this time. We were able to see and receive alerts when people went into areas that were off-limits or when too many people were congregating in common areas, like the check-in counter. Getting these real-time alerts made it possible to ensure safe distances were being maintained, and that each of our locations were adhering to CDC guidelines.

We also felt at ease knowing that we could decrease retention or adjust resolutions in real-time. In an event like a pandemic, this provided us a quick and easy way to decrease costs without compromising our video surveillance solution.

Graham Staniforth
United PF Management

Moving to Cloud Video Surveillance

Faced with these challenges, business owners have transitioned cloud from a future business goal to an urgent business continuity need for all. Learn how Eagle Eye Networks is keeping business owners engaged and connected remotely through COVID-19, and how VSaaS is changing the video surveillance landscape forever.


Founded in 2012, Eagle Eye Networks, Inc., is #1 in cloud video surveillance worldwide, addressing the needs of businesses, alarm companies, security integrators, and individuals.  Eagle Eye’s 100% cloud managed solutions provides cloud and on-premise recording, bank level security and encryption, and broad analog and digital camera support – all accessed via the web or mobile applications. Businesses of all sizes and types utilize Eagle Eye solutions for operational optimization and security. All Eagle Eye products benefit from Eagle Eye’s developer friendly RESTful API platform and Big Data Video Framework ™, which allow for indexing, search, retrieval, and analysis of live and archived video. Eagle Eye’s open Video API has been widely adopted for integration in alarm monitoring, third party analytics, security dashboards, and point of sale system integrations.

Eagle Eye sells its products through authorized global resellers and installation partners. Headquartered in Austin, Texas, USA, Eagle Eye has offices in Europe and Asia-Pacific. For more information, please visit or call +1-512-473-0500 (US), +31 (0) 20 26 10 460 (EMEA) or +81-3-6868-5527 (JP).

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