In my three years at Eagle Eye Networks, a lot has changed. Our customer base has grown, our staff has grown, we\u2019ve expanded globally, and our product has also grown to include new features and settings. One thing hasn\u2019t changed, and that\u2019s our core cultural tenet of Maniacal Customer Focus. Aligning our goals with our customer\u2019s goals has been critical to any and all success we\u2019ve had. Many times \u201ccustomer focus\u201d is translated to \u201ccustomer support.\u201d I would argue that, in the best companies, customer focus permeates every department from customer support to the product to sales.<\/p>\n\n\n\n
Over the past three years, I\u2019ve personally interacted with over 1,000 business owners looking to purchase a video surveillance system. This has not only informed my view of where our product is headed, it\u2019s impacted my Channel Sales Strategy.<\/p>\n\n\n\n
In December of 2017, I surveyed more than 100 of our reseller partners and personally interviewed our top 10 most successful independent resellers. Here are the results:<\/p>\n\n\n\n
What can Eagle Eye Networks do to drive your success in 2018?<\/p>\n\n\n\n
How do you prioritize recurring revenue?<\/p>\n\n\n\n
A few action items immediately surfaced as a result of the information learned above.<\/p>\n\n\n\n
When I first joined Eagle Eye Networks I searched for our narrative – the story that we could tell to share how we\u2019ve impacted the lives of our customers. This story would be the key to our success and the success of our Reseller partners. While the story is still being written, I can say that we\u2019ve put together some very exciting chapters for you in the playbook and we\u2019ll continue to evolve along with you over time. To attend our roadshow, please call +1-512-473-0500 or email sales@een.com<\/a>. Thank you for your continued partnership!<\/p>\n","protected":false},"excerpt":{"rendered":" By Austen Trimble, VP of Sales in North America In my three years at Eagle Eye Networks, a lot has changed. Our customer base has grown, our staff has grown, …<\/p>\n